Effective: 2025/2026 Season  •  Subject to Change Without Notice

Welcome to Carolina Ascent FC! By purchasing a ticket to any Carolina Ascent FC event, you (the ticketholder) acknowledge that you have read, understood, and agree to be bound by the following policies. These terms apply to all guests, including those who receive tickets as gifts or through third-party resellers. Carolina Ascent FC reserves the right to update these policies at any time.

Tickets to Carolina Ascent FC matches and events are sold exclusively through the following authorized channels:

Official Carolina Ascent FC website (tickets.carolinaascent.com)

Carolina Ascent FC Box Office (in person on match days)

Authorized third-party ticketing partners as listed on our official website

Carolina Ascent FC is not responsible for tickets purchased through unauthorized resellers, scalpers, or secondary markets. Tickets purchased through unauthorized channels may be invalid, revoked, or fraudulent.

Ticket prices are subject to change without notice. All sales are quoted and charged in U.S. Dollars (USD). Processing and convenience fees may apply depending on the purchase method. Full payment is required at the time of purchase.

Children under the age of 3 (36 months) do not require a ticket if they sit on a parent or guardian’s lap and do not occupy a separate seat. Children aged 4 and older require a valid ticket for entry.

2. Refund, Exchange & Cancellation Policy

All ticket sales are final. Carolina Ascent FC does not offer refunds or exchanges except in the circumstances described below.

If a Carolina Ascent FC event is officially cancelled and not rescheduled, ticketholders will receive a full refund to the original payment method within 10–14 business days. Processing and convenience fees are non-refundable unless otherwise stated.

Original tickets will remain valid for the rescheduled date.

If the rescheduled date does not work for the ticketholder, a credit toward a future event may be offered at Carolina Ascent FC’s discretion.

Refunds are not guaranteed for postponed events.

Carolina Ascent FC follows applicable league rules regarding partially completed matches. Refund eligibility for partial matches is determined by the governing league or competition body, not solely by Carolina Ascent FC.

Carolina Ascent FC is not responsible for lost, stolen, or damaged tickets. If a mobile ticket is lost or inaccessible, please contact us prior to the event. Duplicate tickets may be issued at the Club’s sole discretion with valid proof of purchase.

Tickets are sold for personal use only. The original purchaser is responsible for ensuring any recipient of a transferred ticket complies with these policies.

Tickets may be transferred to friends or family at face value using the official transfer tools available through our authorized ticketing platform. Unauthorized transfers may result in ticket revocation without refund.

Reselling tickets above face value (scalping) is strictly prohibited. Carolina Ascent FC reserves the right to cancel tickets sold or offered above face value, without refund. Violations may also result in loss of future ticketing privileges.

A valid, unaltered ticket (digital or physical) is required for entry to all Carolina Ascent FC events. Gates typically open 60 minutes prior to kickoff. Specific gate times will be communicated on our website and social media channels.

Carolina Ascent FC and venue management reserve the right to refuse admission or remove any guest at any time for any lawful reason, including but not limited to:

Disruptive, threatening, or abusive behavior

Failure to follow staff or security instructions

Guests removed for cause will not receive a refund.

For the safety and security of all guests, the following bag policy is in effect:

Clear bags up to 12” x 6” x 12” are permitted.

Small non-clear clutch bags up to 4.5” x 6.5” are permitted.

All bags are subject to search upon entry.

Prohibited bags include backpacks, large purses, camera bags, and non-clear bags exceeding the size limit.

Carolina Ascent FC is not responsible for items left outside the venue or at bag check.

The following items are prohibited inside the venue:

Firearms, weapons, or items that may be used as weapons

Flares, smoke bombs, or pyrotechnic devices

Drones or unmanned aerial vehicles (UAVs)

Professional camera equipment with interchangeable lenses (unless credentialed)

Noise-making devices (air horns, vuvuzelas, etc.) unless approved by the Club

Banners or flags containing offensive, discriminatory, or commercial messaging

Any item deemed a safety or security risk by staff

Prohibited items will be confiscated. Carolina Ascent FC is not responsible for confiscated items.

Carolina Ascent FC is committed to providing a safe, welcoming, and family-friendly environment for all guests. All attendees are expected to conduct themselves in an appropriate and respectful manner throughout the event.

Treat all guests, staff, players, and officials with respect.

Remain in your ticketed seat when directed.

Follow all instructions from venue staff and security personnel.

Consume alcohol responsibly (where applicable).

The following behaviors will result in immediate ejection and may result in a ban from future events:

Use of racial, ethnic, homophobic, or other discriminatory language or gestures

Trespassing onto the field or restricted areas

Harassment or intimidation of any guest, staff member, or player

Disorderly conduct due to alcohol or substance use

Guests ejected from a Carolina Ascent FC event may be banned from future events. Banned individuals who attempt to enter the venue may be reported to law enforcement. No refunds will be issued for ejected guests.

6. Assumption of Risk & Limitation of Liability

BY ATTENDING A CAROLINA ASCENT FC EVENT, YOU VOLUNTARILY ASSUME ALL RISKS AND DANGERS INCIDENTAL TO THE EVENT, INCLUDING THOSE OCCURRING BEFORE, DURING, AND AFTER THE EVENT. RISKS INCLUDE, BUT ARE NOT LIMITED TO, PERSONAL INJURY (INCLUDING SERIOUS INJURY OR DEATH) CAUSED BY ERRANT BALLS, THROWN OBJECTS, PHYSICAL CONTACT WITH PLAYERS OR OTHER SPECTATORS, SLIPPING AND FALLING, AND OTHER HAZARDS INHERENT TO A LIVE SPORTING EVENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CAROLINA ASCENT FC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SPONSORS, VENUE OPERATORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY LOSS, INJURY, OR DAMAGE TO PERSON OR PROPERTY, WHETHER ARISING FROM NEGLIGENCE OR OTHERWISE, INCURRED BY ANY GUEST ATTENDING A CAROLINA ASCENT FC EVENT.

Guests with known medical conditions are encouraged to notify a nearby staff member upon arrival. First aid services are available on-site. In the event of a medical emergency, guests should immediately notify the nearest venue staff member or security officer. Carolina Ascent FC does not assume liability for medical conditions, illnesses, or injuries sustained at the venue.

Carolina Ascent FC is Charlotte’s premier women’s professional soccer club, built on ambition, community, and excellence. Competing at the highest level, the Ascent is committed to developing elite talent, inspiring the next generation, and creating unforgettable matchday experiences for fans across the Carolinas.

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